A new, online public records request system is available for people seeking records from Lane County.
“The ability for people to submit records requests online and then track those requests throughout the review process is a wonderful upgrade from our previous system and will make the process more transparent for everyone,” said Morgan Day, legal support supervisor with Lane County Counsel.
The new system, powered by NextRequest, allows anyone to request public records and provides a simple way to receive updates and messages regarding their request. To start a new request, people are asked to describe what they’re looking for in as much detail as possible and provide their contact information. The request can then be easily assigned to the county employees who can help determine if Lane County has the requested records and where they are kept. Updates and clarifying questions can be sent to the requestor and, ultimately, any responsive records can be made available for download.
Previously, Lane County’s system was almost entirely manual and required people to download and fill out a PDF form. Requestors also received fewer updates during the process and were not able to track their request online.
The new system will also provide better data about the number and type of requests made, how long it took to fulfill those requests, and where there are opportunities to continue making the process more efficient.
Lane County expects to further improve the system by allowing online payment in the future for records that take a significant amount of time to review and assemble.
To learn more about public records and make a request, visit www.LaneCountyOR.gov/PublicRecords.